Our company is
very particular about any feedback from the users of our
software. If you send us a message informing about an error,
any question or just a suggestion, you will receive a fast
and competent answer from our technical support team within
48 hours. As a rule all the majority of problems is solved
on the spot.
Nevertheless please read the refund policy for AVDSOFT
AVDSOFT provides full refund of your payment in the
When you stably encounter an error which is preventing you
from using our software properly, and if we are not able to
correct the error within an acceptable period of time or are
unable to suggest a temporary solution.
Please, NOTE! In this case refund is only given if
you provide detailed information about your error, requested
by our support staff, such as screenshots of error messages,
log files, detailed descriptions of your actions, file
if you experience hardware incompatibility issues (our
software does not support your hardware, e.g. - capture card
or DVD Drive) that prevents you from using our software
properly and we are unable to eliminate the incompatibility
within an acceptable period of time or suggest a temporary
if you accidentally bought the software more than once.
We reserve the right to decline refund requests in the
when a user demands a refund immediately after buying the
when a user informs us about changing his decision to buy
the software, saying he has uninstalled it and is not going
to use it without giving any particular reasons.
when reasons which prevent a customer from proper using of
our software are stated clearly on our official site. (for
example, if the customer requests a refund due to the
absence of features which we never claimed to provide and
which are not listed in the feature list for our software).
In such cases, if you disagree with our grounds for refund
refusal, you can apply to your bank and initiate a